Returns

We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer the following return policy:

Return Window: Returns are accepted within 30 days from the order date.

Condition of Returned Items: The product must be returned in new, unused condition. It must be in its original packaging, with the packaging and product appearing as if it were unopened. All accessories, manuals, and included components must be intact.

Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.

How to Initiate a Return: Fill out the form below and specify the product you'd like to return. We will reach out with specific instructions. 

Refund Processing: Once the returned item has been inspected and confirmed to meet the above conditions, a refund will be issued to the original payment method. Please allow 3-5 days from the date the return arrives for the refund to be processed.

Exclusions: Items that don't meet the above conditions, including those that show signs of use, damaged packaging, or missing components, may not qualify for a refund. This refund policy applies only to products purchased on this site.


If you have any questions about our return policy, please contact us at PowerstationSupport@duracell.com. We’re here to help!